W123 Privacy Policy — How We Protect Your Information

Information We Collect

When you register and use the w123 platform, we collect several categories of information to ensure our services operate correctly and securely. This information is collected directly from you or automatically through your use of the platform.

Account Information

During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account, and to ensure that only the legitimate account holder can access it.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain transaction records including payment method, amount, and transaction time. w123 does not directly store your bank card number or e-wallet password — this sensitive information is handled through approved payment gateways.

Device & Browser Information

Our system automatically logs your IP address, device type, operating system, browser type, screen resolution, and language settings. This data is used to optimise your browsing experience and identify potential unauthorised access.

Platform Usage Data

We record in-platform activity such as games played, bet amounts, session duration, and settings preferences. This data is used to improve service quality and detect unusual usage patterns.

How We Use Your Information

All information collected by w123 is used solely for the following purposes and will not be used beyond the scope stated:

• Account management: Handling registration, login, identity verification, and user profile management.
• Transaction processing: Ensuring deposits and withdrawals in MYR are processed correctly and securely.
• Platform security: Detecting and preventing fraud, unauthorised access, and platform abuse.
• Service improvement: Analysing usage patterns to improve the interface, platform speed, and game selection.
• Important communications: Sending account-related notifications, transaction updates, and policy notices that require your attention.
• Legal compliance: Meeting the legal and regulatory requirements applicable to the platform's operations.

W123 does not use user information for third-party advertising purposes without explicit consent from the user.

Cookies & Session Tracking

The w123 platform uses cookies to ensure a smoother and more secure user experience. Cookies are small text files stored on your device when you visit a website.

The types of cookies used include:

• Session cookies: Stored temporarily while you use the platform and deleted automatically when you close your browser. Used to maintain your login status.
• Security cookies: Helps identify legitimate sessions and protects your account from common attacks.
• Preference cookies: Saves your preferred language and display settings for a more convenient experience on return visits.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect login functionality and account security on the w123 platform.

Data Storage, Security & Sharing

Storage & Security

All w123 user data is stored on servers protected with encryption. Communication between your device and our platform is secured using industry-standard SSL/TLS encryption protocols. Access to user databases is restricted to authorised personnel and subject to strict controls.

W123 conducts regular security audits to identify and address potential system vulnerabilities. While we take reasonable measures to protect your data, no system can be guaranteed to be 100% secure against cyber threats.

Third-Party Sharing

W123 does not sell or rent users' personal information to third parties for commercial purposes. Information may be shared with technical service providers that support platform operations (such as payment processors), subject to strict confidentiality agreements. w123 may also disclose information when required by law or upon request from authorised authorities.

User Rights & Policy Changes

Your Rights as a User

As a w123 user, you have the following rights regarding your personal information:

• Your rights: You may request a copy of the personal information we hold about you by contacting our support team.
• Right to rectification: If your information is inaccurate or out of date, you can update it through the profile section in your account or by contacting our support team.
• Right to deletion: You may request the deletion of your account and associated data. Such requests will be processed subject to any legal requirements that mandate the retention of certain records.
• Right to object: You may object to the processing of your data for certain purposes by contacting us directly.

Changes to This Policy

W123 reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with the latest updated date. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

How to Contact Support

If you have any questions about this Privacy Policy or wish to exercise your rights as a user, please contact the w123 support team by email at [email protected]. We will do our best to respond to your request within a reasonable timeframe. For general enquiries, our FAQ page may already have the answer you're looking for.